At Redestel the needs of our customers is the core focus of our business. Everything we do is done with our customers in mind – they are our number one priority. We are constantly enhancing our service to anticipate and exceed our customer’s expectations and by offering the highest levels of customer service we can build long-term relationships that are based on trust and integrity.
We go the extra mile to ensure that you have the technology and expert support to drive your business forward and give you that critical competitive edge. Our goal is to provide the highest levels of support and service to ensure quality and customer satisfaction.
Here are just some of the features our customers enjoy as part of their service experience:
• Defined service installation times
• Highly trained customer service staff
• Bandwidth usage statistics for Access customers
• Server usage statistics for Hosting customers
• Secure Web access to your Redestel account information
• Ticketed Support system
• myRedestel secure customer portal
For more information our customers can contact our Customer Support team on the relevant number below, or email:
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Support At Your Fingertips
To compliment our team of qualified Internet professionals, Redestel's customers can access valuable information about their services online.
Customers can view their account information online and access Frequently Asked Questions (FAQs), download troubleshooting tools and manage their Redestel services through our customer support portal – myRedestel.
myRedestel provides you with a comprehensive overview of Internet traffic and service applications performance allowing you to stay in complete control. The portal is available at no additional cost, allows you to manage contact details, review or create support tickets, monitor Service Level Agreements, and a whole lot more.
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